Enrollment T&C

Enrollment Terms and Conditions

You have enrolled in a program with Etutors.Live, as applicable (“ Etutors.Live, Etutors”, “we”, “us”, “our”).

You agree not to disclose or distribute to any third party any information, written or spoken, including course materials, obtained from Etutors.Live in connection with Etutors.Live courses or tutoring programs. You further agree not to share your online Etutors.Live password or to otherwise allow any other person to use the Etutors.Live online resources purchased by you. Any software or documentation downloaded in connection with your program, Etutors.Live grants you a limited, non-assignable, non-transferable, revocable license to use such services and materials solely for use with your purchased program or services and only for your personal, non-commercial use. Such license will terminate when your program, plan or other service expires or otherwise terminates.

You understand that for certain Etutors.Live programs, size is limited and, therefore, enrollment is taken on a first-come, first-served basis.

You are solely responsible for all telephone, computer hardware and other equipment and all Internet or wireless services required for access to and use of our online services.

Etutors.Live reserves the right, in its sole discretion, to change these Student Enrollment Agreement Terms and Conditions, in whole or in part, at any time. Changes in these Student Enrollment Agreement Terms and Conditions will be effective when posted.

Payment:

You agree to pay in full by credit card/debit or other payment acceptable to Etutors.Live, for your purchases of Etutors.Live products and services as follows:

For our classroom and Live Online courses (including Bootcamps, Immersion programs, Summer Camps, and courses that include tutoring), you must pay the course deposit amount (or may pay in full) at the time you enroll. If you paid only the deposit when you enrolled, then you must pay the balance of the course tuition in full by 10 days prior to the first scheduled session of the course. If you have not paid in full by 10 days prior to the first scheduled session, you authorize Etutors.Live to charge the balance to your payment method on file. If you enroll within 10 days of the start of a course, you must pay in full at the time of enrollment. Notwithstanding the foregoing, if Etutors.Live has approved a payment plan for you, then payments are due in accordance with such plan, but you must still pay the deposit when you enroll.

For our tutoring programs (including private tutoring and academic tutoring but excluding Homework Help and other programs that include tutoring) you must pay the program deposit amount (or may pay in full) at the time you enroll. If you paid only the deposit when you enrolled, you authorize Etutors.Live to charge the balance of the program tuition to your payment method on file 7 days or more after enrollment. Notwithstanding the foregoing, if Etutors.Live has approved a payment plan for you, then payments are due in accordance with such plan, but you must still pay the deposit when you enroll.

For our self-paced programs (including self-paced programs that include tutoring, but excluding admissions counseling programs, and Level I CFA Essential with Pass Assurance and Level II CFA Essential with Pass Assurance that start with a free trial), you must pay the program tuition in full at the time you enroll.

If you start your Level I CFA Essential with Pass Assurance or Level II CFA Essential with Pass Assurance with a free trial, we will put a $1 authorization hold on your credit card to make sure that your credit card is valid and can be successfully charged if you do not cancel your program before the end of the trial. The authorization hold is temporary, but it may affect your available balance. If you have not canceled your program before the expiration of your free trial, then when your free trial expires, we will charge your credit card the price in effect for your program at the time you started the free trial.
When you purchase a Homework Help subscription plan, we immediately charge the monthly fee for your plan to your credit card or other payment method we have on file and put into your account the number of minutes that corresponds to your plan for the first month. If your Homework Help plan starts with a free trial, then after the expiration of your free trial (unless you canceled your free trial before it expired), we will charge the monthly fee for your plan to your credit card or other payment method we have on file and put into your account the number of minutes that corresponds to your plan for the first month. On the same day of each month (or the last calendar day if you paid on the last day of a month), until you cancel, we will charge your monthly fee to your credit card or other payment method we have on file and refill your account with the number of minutes that correspond to your plan. When you finish a tutoring session, we will deduct the time you spent with the tutor from your account balance. While enrolled in an online tutoring plan for a set number of minutes of tutoring, you may also purchase single hours at a fixed rate without upgrading or downgrading your plan or changing your billing date. If you purchase a single hour, we immediately charge your credit card or other payment method we have on file and add 60 minutes to your account.
When you make a one-time purchase of Homework Help (as opposed to a Homework Help subscription), we immediately charge the fee for the purchase to your credit card or other payment method we have on file and put into your account the number of minutes that corresponds to your purchase.

Student Withdrawals, Cancellations and Refunds:

Classroom courses and Online courses (including Bootcamps, Immersion programs (but excluding Summer Immersion with Room & Board), Summer Camps, and courses that include tutoring):

If you enrolled in a classroom course or Online course and choose to withdraw your enrollment within the time frames listed below, we will provide a refund of the percentage of the tuition you have paid as listed below, subject to the conditions below.

Time Frame

Refund

Within 7 days after enrollment, but before the start of your program

100%

8 or more days after enrollment, but before the start of your program

100% (except for LSAT and MCAT classroom courses or Online courses if you have accessed the online course materials)

If you have accessed the online course materials for a LSAT or MCAT classroom course or Online course, 100% minus the following fees:

LSAT classroom course or Online course: $50*

MCAT classroom course or Online course: $250

*In addition to the fee listed in the table above, the $99 fee for the Official LSAT Prep Plus subscription that may be included in your LSAT program will not be refunded if you have activated your subscription. When you withdraw from your LSAT program, your subscription to Official LSAT Prep Plus will continue to be available for your use for 12 months from activation. See “Additional Information for Students Enrolling in a LSAT Program” below.

No Refunds Will Be Given After The Start Of Your Program.

Also, there are no refunds for additional private tutoring hours that you may purchase for your SHSAT Immersion Plus program.

Shipping Costs Will Not Be Refunded.

In order to receive a refund as set out above, you must return to us any program materials you received unopened and with no marks in the materials within 2 weeks of withdrawing your enrollment. Shipping costs for return of materials are at your expense. If you fail to return your program materials within 2 weeks, or do not return them unopened and unmarked, we will deduct your deposit from any refund for which you are eligible.

In addition, up until the end of your program, you may change your enrollment to another program that is the same as your original program, except for location and the start date of the program. If you change your enrollment to another program after your original program has started, then you may join the new program at the same point you left your original program. You may make this change only once, and once you make this change, you are no longer eligible for any refund of your tuition based on withdrawing your enrollment.

Private Tutoring And Academic Tutoring:

If you choose to withdraw your enrollment in a private tutoring or academic tutoring program within the time frames listed below, we will provide a refund of the percentage of the tuition you have paid as listed below, subject to the conditions below.

Time Frame

Refund

Within 7 days after enrollment but before the first scheduled tutoring session

100%

8 or more days after enrollment but before the first scheduled tutoring session

100% if you have not accessed the online program materials, and

80% if you have accessed the online program materials

There are no refunds once you begin tutoring.

You have 90 days after your enrollment to begin tutoring, or you will forfeit all unused tutoring hours and access to online program materials.

Shipping Costs Will Not Be Refunded.

The fee for the Official LSAT Prep Plus subscription that may be included in your LSAT program will not be refunded if you have activated your subscription. When you withdraw from your LSAT program, your subscription to Official LSAT Prep Plus will continue to be available for your use for 12 months from activation. See “Additional Information for Students Enrolling in a LSAT Program” below.

For clarity, this “Private Tutoring and Academic Tutoring” section does not apply to the tutoring included with or added to your SAT & ACT Self-Paced with Tutoring program or SHSAT Immersion Plus program.

Homework Help Subscription:

If you begin your Homework Help plan with a free trial, you can cancel your free trial at any time before the expiration of the free trial and not be charged a fee. You can cancel your free trial by signing into your account and clicking “Cancel your monthly plan” on your Account Settings page or by calling us at 866-596-0123. A free trial is available only to customers who have not enrolled in a free trial previously.

You can cancel your Homework Help subscription plan by signing into your account and clicking “Cancel your monthly plan” on your Account Settings page or by calling us at 866-596-0123. When you cancel your plan, we will stop charging your credit card or other payment method we have on file and will stop refilling your account with minutes each month. Any unused minutes left in your account will be non-refundable and be available for use until what would have been your next billing date, at which time they will expire. Notwithstanding the above, if you cancel your Homework Help plan within 30 days after you first purchase the plan or within 30 days after the expiration of a free trial that preceded the start of the plan, you can call us at 866-596-0123 to request a refund for any unused minutes left in the account on a prorated basis. For example, if you select a hypothetical 100-minute plan for $50 per month, use 50 of your 100 minutes and request a refund within 30 days of your purchase, we will refund $25 of your initial payment. No refunds will be made if you cancel your account after your first 30 days. Please note that for security reasons, we process refund requests only by phone, at the number set forth above.

For clarity, this “Homework Help Subscription” section does not apply to other tutoring plans,

One-time Purchase Of Homework Help:

No refunds are available for a one-time purchase of Homework Help.

For clarity, this “One-Time Purchase of Homework Help” section does not apply to the tutoring included with your SAT & ACT Self-Paced with Tutoring program.

Enrollments Before The Effective Date Of These Student Enrollment Agreement Terms And Conditions:

The Student Enrollment Agreement Terms and Condition previously in effect for your program when you enrolled will govern withdrawals and refunds for the program.

How To Withdraw From A Program:

Please call us at 866-596-0123, unless otherwise indicated above.

Test Cancellations:

If the date for the test you planned to take after preparing with one of our test preparation programs has been canceled, then please call us at 866-596-0123 to discuss a potential extension of your access to the online course materials for your program.

Illness; Etutors.Live Program Changes and Cancellation:

If you are enrolled in an in-person course and our instructor believes that you are showing any symptom of an illness that may be infectious, the instructor may ask you to leave the class until you are no longer showing the symptom. In such a case, we may work with you on alternatives for fulfilling your program requirements. If you are enrolled in a program that includes in-person tutoring sessions and our tutor believes that you are showing any symptom of an illness that may be infectious, the tutor may reschedule the tutoring sessions to time when you are no longer showing the symptom.

Occasionally, due to various circumstances, Etutors.Live may change program schedules or locations (including but not limited to providing online class sessions in place of in-person class sessions), cancel a program, not have a tutor available for you for an in-person or on-line private tutoring or academic program (the foregoing does not apply to Homework Help) or not be able to fulfill your Small Group Instruction request. If we cancel the program in which you have enrolled and are not able to reschedule you into another program that is acceptable to you, or if we are unable to match you with a tutor as described above or Small Group Instruction, we will refund all of the tuition or program fee you have paid, including your deposit (and for Summer Immersion, any fees for room and board), and we will have no further liability to you with regard to the canceled program. If you have received any program materials, you must return them to us, at TPR’s expense for shipping in accordance with TPR’s return authorization policy, within two weeks of the program cancellation. If you fail to return materials within the two-week period, and

if you were registered for a classroom course or Online course, we will refund all of the tuition paid less your deposit, or
if you were registered for a private tutoring or academic tutoring program, Etutors.Live will deduct a fee of $399 or
if you were registered for a self-paced course, Etutors.Live will deduct the lower of $399 or the full price of the course.

Please note that refunds for cancellations under this or the immediately preceding section take approximately 30 days from notification of cancellation to be processed.

Prohibited Conduct; Dismissal from Program or Online Access:

You agree that you will not bring any handgun, firearm, knife, mace, or any other object or material that may be perceived as harmful to others on Etutors.Live property or teaching locations, regardless of whether or not you are licensed to carry the weapon. In order to attend a program on Etutors.Live property or teaching locations, you agree that you will comply with other conditions that Etutors.Live may notify you of that in Etutors.Live opinion are warranted to ensure the safety of its instructors or students.

You agree that you will treat Etutors.Live tutors, instructors, coaches, and counselors with respect and not use obscenities, make threats or discuss matters other than those related to the subject in which you are being helped in your Etutors.Live program.

Etutors.Live may dismiss you from a Etutors.Live program or cancel your services, including online access to our services if you:

have not paid in full by the first scheduled session (unless Etutors.Live has approved a payment plan for you), or
in Etutors.Live opinion, are disruptive in the program, or
do not comply with our Terms of Use set out on our website at etutoring-online.com, these Student Enrollment Agreement Terms and Conditions, or other rules and procedures applicable to our products or services being provided to you.

Etutors.Live will not refund any amounts or provide any credit where a student is dismissed from a program or their services are canceled as set forth above.

Lost Materials:

If you lose your program materials, you may purchase a replacement kit during the course of your program. Replacement material fees are:

COURSE	FEE
MCAT	$299
LSAT	$199
OAT	$99
DAT	$50
GMAT	$50
GRE	$25
SAT	$50
ACT	$25
PSAT	$25
ISEE	$25
SSAT	$25
SHSAT	$25
COURSES OFFERED THROUGH THE ACADEMY BY Etutors.Live REVIEW	$25

Disclaimer; Limitation of Liability:

Etutors.Live WILL NOT BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY INDIRECT, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES, OF ANY CHARACTER, WHETHER IN AN ACTION IN CONTRACT, TORT OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH YOUR Etutors.Live PROGRAM, EVEN IF Etutors.Live HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OTHER THAN THE GUARANTEE SET FORTH BELOW, Etutors.Live DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TPR’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO YOUR Etutors.Live PROGRAM WILL NOT EXCEED THE AMOUNT YOU PAID FOR YOUR PROGRAM. IN PARTICULAR, BUT WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, IN RELATION TO ADMISSIONS COUNSELING SERVICES, Etutors.Live MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO (A) THE LIKELIHOOD OF SUCCESS IN OBTAINING ADMISSION TO A PROGRAM, (B) WHETHER THE SERVICES WILL ENHANCE OR DETRACT FROM THE STRENGTH OF YOUR APPLICATION, OR (C) ANY GUARANTEE THAT YOU WILL OBTAIN ADMISSION TO ANY PROGRAM. Etutors.Live SHALL NOT IN ANY WAY BE LIABLE FOR YOUR FAILURE TO ACHIEVE ADMISSION TO ANY PROGRAM.

Governing Law:

These Student Enrollment Agreement Terms and Conditions and any claim or dispute arising out of, relating to or in connection with these Student Enrollment Agreement Terms and Conditions or the transactions contemplated hereby, whether in contract, tort or otherwise, shall be governed by and construed in accordance with the laws of the State of California without giving effect to its conflicts of law principles. The exclusive means of resolving any such claim or dispute shall be binding arbitration administered by the American Arbitration Association. The one exception to the exclusivity of arbitration is that you have the right to bring an individual claim against Company in a small-claims court of competent jurisdiction. But whether you choose arbitration or small-claims court, you may not under any circumstances commence or maintain against the Company any class action, class arbitration, or other representative action or proceeding.

Additional Information for Students Enrolling in a Private Tutoring or Academic Tutoring Program (Excluding Homework Help and SAT & ACT Self-Paced with Tutoring) or in SHSAT Immersion Plus:

If you have purchased a private tutoring or academic tutoring program for a number of pre-scheduled hours, purchased SHSAT Immersion Plus in which a set number of hours of private tutoring is included or purchased additional private tutoring hours for your SHSAT Immersion Plus program, please note that tutoring session lengths are variable; the number of hours of tutoring you have purchased does not necessarily correspond to the number of sessions you will have if you choose to meet for more than one hour at a time.

Payment For Additional Tutoring Hours

If you complete more tutoring hours than the number for which you enrolled, you authorize Etutors.Live to charge your payment method on file for the additional hours you have used at the undiscounted rate posted on our website for comparable tutoring at the time. Without limiting the foregoing, additional tutoring hours will not be eligible for any discount, promotion or rebate. Speak regularly with your tutor throughout the tutoring sessions so you know how many hours you have completed.

Canceling Tutoring Sessions

If you need to cancel a scheduled tutoring session, you must give the tutor 24 hours advance notice. If you fail to give 24 hours advance notice of any cancellation, the missed session will be treated for purposes of remaining tutoring hours, as if the session took place. If the tutor cancels or misses an appointment without 24 hours of advance notice to you, you will receive one free session of equivalent hours to the missed session of tutoring in addition to the hours in your program.

Adult Supervision

Please note that Etutors.Live tutors are not permitted to meet in person with a minor student in a private home unless another adult is present during the entire session. If a tutor arrives for a session and an adult is not present, the tutor will not be able to conduct the session, it will be considered a session canceled by the student without adequate notice, and you will be charged for the session. If the other adult leaves in the middle of a session with a minor student, the tutor will also leave at that time, and you will be charged for the entire session. Tutors may meet in person with minor students in public locations, such as a library or coffee shop, without another adult present. Tutors may also meet in person with minor students at Etutors.Live offices if there are other people in the offices and if they conduct the session in rooms that have doors with windows.

Tutor Satisfaction

If you are not happy with the tutor we have assigned to you, please contact Etutors.Live before your second tutoring session. We will assign a new tutor and we will not charge you for the first hour of your first session with your original tutor.

Forfeiture of Tutoring Hours

If after you have had your first or subsequent tutoring sessions, there is no tutoring session scheduled for you for over a 90-day period, all unused tutoring hours will be forfeited.

Additional Information for Students Enrolling in our Homework Help Program (excluding SAT & ACT Self-Paced with Tutoring):

For Homework Help subscriptions, the hour(s) we place in your account each month are available for tutoring sessions until the end of the then current billing month. Any unused hours in your account at the end of the then current billing month will not “roll over” from one month to the next but will expire and will be non-refundable. While enrolled in a plan, you may purchase additional hour(s) at a fixed rate (“Add on Hour(s)”) without upgrading or downgrading your plan, or changing your billing date. Add on Hour(s) are available for use only during the billing month in which you purchased the Add on Hour(s). Any unused Add on Hour(s) in your account at the end of the billing month in which you purchased them will not “roll over” from one month to the next but will expire and will be non-refundable.

For one-time purchases of Homework Help, the hours we place in your account are available for tutoring sessions for 6 months. Any unused minutes left in your account will be non-refundable and will expire after 6 months.

Homework Help services are currently available 361 days of each standard year, and 362 days of each leap year. Homework Help services are unavailable from 2:00 a.m. on each of New Year’s Day, Independence Day, Thanksgiving Day and Christmas Day through 2:00 a.m. of the next day (all times Eastern). Homework Help services may be unavailable for regular maintenance and upgrades.

While we hope that you will be completely satisfied with Homework Help, and we are proud that the vast majority of Homework Help users would recommend us to a friend, we know that occasionally you may have an unsatisfactory experience. If you do have an unsatisfactory session, please let us know about your experience so that we may investigate and improve our service. To report an unsatisfactory session, you may call us during business hours at 1-866-596-0123, or you may sign in to your account and use our automated system. If our internal review process determines that your session did not meet our standards of quality, we will credit all or a portion of the time used during the session back to your account. This credited time may be used in another session with our tutors within 30 days of the credit being issued.

Additional Information for Students Enrolling in our Self-Paced Medical Admissions Counseling Program, Pre-Med Early Counseling Programs, or Medical-School Management Tool:

Our Self-Paced Medical Admissions Counseling Program, Pre-Med Early Counseling Programs, and Medical-School Management Tool, as well as Message add-ons to the Self-Paced Medical Admissions Counseling Program and Pre-Med Early Counseling Programs, include a set number of Messages. A “Message” is a discussion thread on a single question, issue, or request initiated by students sending a message to their medical school admissions coaches or counselors from the Admissions Counseling Dashboard. For each Message, students are required to select a topic under which their question, issue, or request falls from a drop-down menu. The coaches or counselors may determine, in their sole discretion, when a new Message is required. When the coaches or counselors determine, in their sole discretion, that a question, issue, or request has been fully addressed, they may close the Message.

If you are enrolled in the Self-Paced Medical Admissions Counseling Program, the number of Messages we place in your account are available for use, and do not expire, until the end of your Self-Paced Medical Admissions Counseling Program. When your Self-Paced Medical Admissions Counseling Program ends, any unused Messages in your account are no longer available for use and are non-refundable.

If you are enrolled in a Pre-Med Early Counseling Program, the number of Messages we place in your account are available for use, and do not expire, so long as you are continuously enrolled in any Pre-Med Early Counseling Program. When you cease to be continuously enrolled in any Pre-Med Early Counseling Programs, any unused Messages in your account are no longer available for use and are non-refundable. However, if you enroll in the Self-Paced Medical Admissions Counseling Program before your Pre-Med Early Counseling Program ends, then the unused Messages in your account will continue to be available for use until the end of your Self-Paced Medical Admissions Counseling Program.

The number of Messages we place in your Medical-School Management Tool account are available for use, and do not expire, so long as you maintain your Medical-School Management Tool account. When you terminate your Medical-School Management Tool account, any unused Message(s) in your Medical-School Management Tool account are no longer available for use. Notwithstanding the foregoing, if you purchase any medical school admissions counseling program that comes with Messages after establishing a Medical-School Management Tool account, then upon the termination or expiration of such program, you will have no Messages available for use in your Medical-School Management Tool account.

Additional Information for Students Enrolling in our On-Demand College Admissions Counseling Program:

Our On-Demand College Admissions program, as well as extensions of the program and Message add-ons, include a set number of Messages and Essay Reviews. A “Message” is a discussion thread on a single question, issue, or request initiated by students sending a message to their college admissions counseling team from the Admissions Counseling Dashboard. For each Message, students are required to select a topic under which their question, issue, or request falls from a drop-down menu. The college admissions counseling team may determine, in its sole discretion, when a new Message is required. When the college admissions counseling team determines, in its sole discretion, that a question, issue, or request has been fully addressed, it may close the Message. An “Essay Review” includes 1 round of written feedback on the response to 1 college admissions-related essay prompt.

The number of Messages and Essay Reviews we place in your account are available for use, and do not expire, so long as you are continuously enrolled in the On-Demand College Admissions program or an extension of the program. When you cease to be continuously enrolled in the On-Demand College Admissions program or an extension of the program, any unused Messages and Essay Reviews in your account are no longer available for use and are non-refundable.

Additional Information for Students Enrolling in Our 24-hour College Essay Review Program:

Your 24 Hour College Essay Review must be used within 60 days of purchase, or it will be forfeited.

Additional Information for Students Enrolling in the Ultimate Admissions Package or International Admissions Package Program

If you are not happy with the counselor or coach we have assigned to you, please contact Etutors.Live before your second counseling session. We will assign to you a new counselor or coach who will conduct the first session again as well as the rest of the sessions.

Additional Information for Students Enrolling in the SAT & ACT Self-Paced with Tutoring Program:

Your purchase of SAT & ACT Self-Paced with Tutoring includes 10 hours of Homework Help, which are available for use for the duration of your access to the SAT & ACT Self-Paced program. Thereafter, any unused minutes left in your account will expire and be non-refundable.

Additional Information for Students Enrolling in Courses Offered Through Etutors.Live:

Details of the academic content covered in all courses offered through Etutors.Live are available by request. These courses are offered as supplements to academic work completed through accredited schools or homeschooling. The content is not aligned to any state, national or international curriculum standards. These courses are not graded, and no transcripts or other records are provided.

Guarantee or Pass Assurance

For Etutors.Live Guarantee terms and conditions, which are incorporated into these Student Enrollment Agreement Terms and Conditions, please visit

https://www.etutoring-online.com/legal/guarantee-a-grade,

https://www.etutoring-online .com/legal/guarantee-online-academic-tutoring, as applicable.

Acceptance of These Terms and Conditions:

Please indicate your acceptance of these Student Enrollment Agreement Terms and Conditions by checking the “I agree to the Enrollment Terms” checkbox when prompted. I understand that by checking the checkbox when prompted, I acknowledge that I have read and that I agree to these Student Enrollment Agreement Terms and Conditions. Note that you must be 18 years of age or older to accept these Student Enrollment Agreement Terms and Conditions. If you are less than 18 years of age, you must have a parent or guardian accept on your behalf. Checking the “I agree to the Enrollment Terms” box is a representation from you that you are at least 18 years of age.

Effective Date: Aug 31, 2022