Better Grades Guarantee Terms and Conditions
We guarantee that you will get higher grades … or get your money back!
We are confident that your hard work plus our expert tutors will improve your grades. We guarantee that if you work with our tutors in one subject for at least two hours a month for three consecutive months, you will see an improvement in your grade in that subject.
We guarantee that if you work with us your grade will go up at least a half-step letter grade, for example, B to an A-. If your school uses a numerical grading system, we guarantee your grade will increase at least three points.
How does The Princeton Review Better Grades Guarantee work?
To use the Better Grades Guarantee, you must meet the eligibility criteria outlined below. Not sure if you do? Don’t worry—we can help you figure it out. To speak with a representative, call 1-866-596-0123.
Who is eligible for ETUTORS.LIVE Better Grades Guarantee?
To be eligible for The Princeton Review Better Grades Guarantee, you must:
- be a student in grade 6-12, enrolled in an accredited public, private, parochial, or charter school in the United States;
- be taking a course over the span of three months, or be transitioning from a natural prerequisite course without a break in time longer than a summer;
- receive grades reports in a way that allows us to see whether or not your grade has improved;
- have purchased our 2-hour-a-month package at $79.99 per month.
How do I qualify to get my money back?
To qualify, you must:
- work with our tutors in one subject for at least two hours a month for three consecutive months;
- complete all major assignments and exams;
If you qualify, and your grade did not improve, we’ll refund what you spent on tutoring in the qualifying subject, up to $239.97 (3 months of tutoring).
How do we determine if your grade improved?
At the beginning of your tutoring program, we’ll establish a baseline starting grade that we will use to determine if your grade improved.
- If you start working with us in the beginning of a grading period (such as a quarter, trimester, or semester), and you have yet to receive your first mid-term grade, we look to your final grade in the prerequisite course as the starting point.
- If you are taking a course for which there is no natural prerequisite the three month period does not begin until you receive your first grade in the course, such as your mid-term exam grade.
Is there anything else you need to know?
- If you submit a request for a refund, you will be required to authorize your school to release your records to us for verification of your grades.
- Sessions for which the minutes are credited back to your account do not count towards our Guarantee’s monthly tutoring requirement.
- There is a limit of one refund per household and/or family. This guarantee applies to U.S. customers only.
- Please note that our guarantee does not apply to schools/subjects that offer grades of A, B, C, D, and F without pluses and minuses, or other course scales such as U, S, VS, E or Pass/Fail. Our guarantee does not apply to students who start with an A in a subject, or who start with a numerical grade within 10% of the highest grade available in their school’s grading system.
Please call 1-866-596-0123 with questions.
ETUTORS.LIVE reserves the right to update this guarantee at any time.
Date: As of August 31, 2022